Last updated September 8, 2026.
The rule
If the file is not what the page described, reply to the delivery email within 30 days of delivery and we fix it or refund it in full. Not what the page described means: the wrong place, the wrong filter, rows missing that the page counted, a column the page promised that is not in the file, or a file that will not open. We fix first when we can, because a corrected file is usually what you wanted; if we cannot fix it, the refund goes back to the original payment method within two business days.
What is not a refund reason
A row that is wrong in the public record itself (the county's typo, a stale mailing address the agency has not updated), a filter you did not ask for at checkout, or a campaign that did not perform. Every page says what its state's file is missing before you buy; those gaps are not defects.
Before delivery
If you paid and change your mind before the file is sent, reply to your Stripe receipt and it is refunded in full, no questions.
How to ask
Reply to the delivery email, or write to rob@fusiondataco.com, or call (916) 507-4160. Say which file and what is wrong.